This role requires experience managing operational programs, ideally involving accessibility, customer service, inclusion, or complex stakeholder environments. The successful candidate is expected to develop and deliver access and inclusion initiatives, improve customer and employee experiences, coordinate cross-functional projects, monitor outcomes, and ensure activities align with legislation, policies, and Qantas standards. Strong project management, communication, problem-solving, reporting, and stakeholder engagement skills are important. Candidates should demonstrate practical knowledge of disability access and inclusive service design, the ability to influence without direct authority, and a genuine commitment to creating equitable experiences. Experience in aviation, transport, government, or a similarly regulated industry would be advantageous.
Qantas Airways Limited is Australia’s national airline and one of the country’s best-known aviation companies. Founded in 1920, Qantas operates domestic and international passenger services through the Qantas and Jetstar brands, supported by freight, loyalty, engineering, catering, and other aviation businesses. Its network connects major Australian cities with destinations across Asia, Europe, North America, New Zealand, and the Pacific. Qantas employs a large and diverse workforce, including pilots, cabin crew, engineers, airport teams, customer service specialists, technology professionals, and corporate staff. The company places strong emphasis on safety, operational reliability, customer experience, sustainability, accessibility, and inclusion. Employees may work in offices, airports, operational centres, or specialist facilities, with opportunities across Australia and selected international locations.
Australia offers opportunities in aviation, tourism, logistics, healthcare, technology, engineering, construction, education, and professional services. Major employment hubs include Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, while regional areas often need skilled workers. Australian workplace culture is generally practical, direct, collaborative, and respectful of work-life balance. Lifestyle varies from busy metropolitan living to relaxed coastal or regional communities, with strong outdoor, sporting, and multicultural influences. Housing and transport costs can be high in Sydney and Melbourne, so salary and location should be considered carefully. Citizens of eligible countries may use working holiday visas, while skilled professionals may qualify for employer-sponsored or points-tested skilled visas. Permanent residents have broader employment rights, and student visas include work restrictions. Before relocating, check current requirements through the Department of Home Affairs, arrange suitable health insurance, compare rental markets, and budget for tax, transport, utilities, and initial settlement costs.
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