Supervisor-Operations

Job Description

The Supervisor-Operations supports daily hotel operations at Moxy Osaka Honmachi, helping coordinate guest services, maintain service standards, and resolve operational issues. Candidates should have hospitality or customer-service experience, strong communication skills, reliable leadership ability, and confidence working in a fast-paced, multicultural environment. Japanese language ability is highly valuable, while English communication is generally expected in an international hotel. The successful candidate will lead by example, support team members, respond professionally to guest concerns, follow Marriott and Moxy procedures, and work flexible shifts including weekends and holidays. Attention to detail, teamwork, adaptability, and a genuine interest in creating a lively guest experience are important.

Company Info

Moxy Osaka Honmachi is part of Moxy Hotels, Marriott International’s energetic, modern lifestyle brand designed for socially minded travelers. The hotel combines compact, stylish rooms with lively communal spaces, a bar-led social atmosphere, music, and informal guest interaction. It is located in Osaka’s Honmachi district, a central business and cultural area with convenient access to shopping, dining, and major transport links. Marriott International is one of the world’s largest hotel companies, operating thousands of properties across numerous brands and countries. Moxy teams typically value personality, creativity, teamwork, and a relaxed but professional approach to service. Employees may receive Marriott-related training, career-development opportunities, and access to staff benefits, subject to local employment terms and hotel policy.

Destination Guide

Japan offers hotel, restaurant, tourism, retail, technology, and teaching opportunities, especially in Osaka, Tokyo, Kyoto, and resort areas. The culture values punctuality, courtesy, cleanliness, teamwork, and respect for established procedures. Osaka is known for friendly people, excellent food, lively neighborhoods, and generally lower living costs than Tokyo, although central housing can still be expensive. Public transportation is reliable, and daily life is convenient, but Japanese is important for long-term integration and many customer-facing jobs. Foreign workers usually need an employer-sponsored work visa matching their occupation; the company normally supports documentation, while the applicant must meet immigration requirements. Before relocating, budget for deposits, rent, transport, health insurance, pension, and initial living expenses. Learn workplace etiquette, register your address after arrival, and check employment conditions, overtime, accommodation, and visa support carefully.