Senior Agent-Front Desk-Lead(Shift Leader)/Japanese Speaker

Job Description

The Senior Agent – Front Desk Lead (Shift Leader) supports daily front-office operations, supervises team members during assigned shifts, and ensures smooth check-in, check-out, guest requests, billing, and service recovery. Candidates should have hotel front-desk or guest-service experience, strong communication skills, and the ability to lead staff confidently. Japanese-language fluency is essential, with practical English and other languages being advantageous. The role requires professional presentation, sound judgment, attention to detail, computer and reservation-system skills, and flexibility to work rotating shifts, weekends, and holidays. The successful candidate is expected to deliver warm Marriott service, resolve issues promptly, coach colleagues, and maintain accurate operational standards in a busy international resort environment.

Company Info

Sheraton Grande Tokyo Bay Hotel is a large international resort hotel in Urayasu, Chiba, next to Tokyo Disney Resort and within convenient reach of central Tokyo. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel serves leisure travelers, families, tour groups, and business guests, offering extensive accommodation, restaurants, meeting facilities, recreational amenities, and event services. Its location creates a fast-paced, multicultural working environment where Japanese hospitality is combined with global service standards. Employees typically work across departments and support guests from Japan and overseas. As a Marriott property, the hotel places emphasis on guest satisfaction, operational consistency, teamwork, professional development, and opportunities to build an international hospitality career.

Destination Guide

Japan offers hospitality, tourism, restaurant, teaching, technology, and customer-service opportunities, especially in Tokyo, Osaka, Kyoto, Okinawa, and major resort areas. Hotel work can provide staff meals, transport support, accommodation assistance, bonuses, and training, although benefits vary by employer. Japanese workplaces value punctuality, courtesy, teamwork, cleanliness, and careful attention to detail. Life in Japan is safe, convenient, and culturally rich, with excellent public transport, seasonal food, festivals, and contrasting urban and rural experiences. Tokyo-area living is relatively expensive, particularly rent, while regional cities may be more affordable. Foreign workers generally need an appropriate work visa sponsored by an employer; hospitality roles may qualify under specified-skilled-worker or other employment categories, depending on duties and qualifications. Applicants should confirm visa eligibility, contract terms, insurance, taxes, housing, and Japanese-language requirements before relocating. Registration, a residence card, bank account, and national health insurance are normally required after arrival.