Officer-Loyalty/Japanese Speaker

Job Description

The Officer-Loyalty/Japanese Speaker supports Marriott Bonvoy and guest loyalty activities at Sheraton Grande Tokyo Bay Hotel. The role typically involves assisting members, explaining benefits, handling requests and concerns, updating guest records, and coordinating with Front Office and other departments to deliver a personalized stay. Candidates are expected to communicate confidently in Japanese and English, provide warm and professional customer service, use hotel systems accurately, and maintain discretion with guest information. Previous experience in hotel reception, guest relations, reservations, or customer service is helpful. The successful candidate should be organized, culturally aware, attentive to detail, and comfortable working shifts, weekends, and holidays in a busy international resort environment.

Company Info

Sheraton Grande Tokyo Bay Hotel is a large international resort hotel located in Urayasu, Chiba, near Tokyo Disneyland and Tokyo DisneySea. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel offers guest rooms, restaurants, banquet and event facilities, family-oriented amenities, and services for both domestic and international travelers. Its location attracts leisure guests, tour groups, business visitors, and families visiting the Disney resort area. As a Marriott property, it generally follows global standards for guest service, loyalty programs, training, safety, and operational quality. Employees may work in a multicultural environment and gain experience with a major international hotel group, while supporting guests who expect efficient service, clear communication, and a welcoming Japanese hospitality experience.

Destination Guide

Japan offers hotel, restaurant, tourism, retail, technology, education, and customer-service opportunities, especially in Tokyo, Osaka, Kyoto, Okinawa, and resort destinations. Hospitality employers value Japanese language ability, service awareness, reliability, and international communication skills. Japanese culture emphasizes punctuality, politeness, cleanliness, teamwork, and respect for workplace procedures. Life in Japan is safe and convenient, with excellent public transport, though Tokyo-area housing and commuting can be expensive. Foreign nationals normally need an appropriate work visa sponsored by an employer; common routes include Engineer/Specialist in Humanities/International Services and specified skilled-worker visas, depending on the role and qualifications. Applicants should confirm eligibility, contracts, insurance, taxes, and accommodation arrangements before relocating. Learning everyday Japanese is highly beneficial, even when English is used at work. New arrivals should arrange a residence card, registered address, health insurance, bank account, and phone service after arrival.