The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to enquiries, supports reservations and billing, and helps create a smooth, personalised stay. Requirements generally include previous hotel, guest service, reception or customer-facing experience, strong communication skills, professional presentation, and confidence using computer and reservation systems. Candidates should be available for rotating shifts, including weekends and public holidays, and be legally entitled to work in Australia. The role suits someone who is warm, attentive, calm under pressure and able to resolve concerns positively. Familiarity with Marriott standards, local attractions and hotel operations is beneficial. A genuine interest in hospitality and a willingness to exceed guest expectations are essential.
Sheraton Grand Mirage Resort Gold Coast is a luxury beachfront resort located at Main Beach on Queensland’s Gold Coast. The property combines ocean and lagoon pools, restaurants, conference facilities, landscaped gardens and direct access to the beach. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The resort welcomes leisure travellers, families, groups and business guests, and offers a broad range of accommodation, dining and event services. Working there provides exposure to a large-scale luxury resort environment, international service standards and a diverse guest base. Employees may also benefit from Marriott’s training, career development and hotel associate programs. The Guest Experience Expert role is central to delivering a friendly, efficient and memorable arrival, stay and departure experience.
Australia is a large island country with strong opportunities in hospitality, tourism, healthcare, construction, education, technology and agriculture. The Gold Coast is especially active in resorts, restaurants, attractions and events, with a relaxed beach lifestyle, warm weather and a multicultural community. Popular activities include surfing, hiking, dining, sport and exploring national parks. Living costs can be high, particularly rent and transport near the coast, so securing accommodation and budgeting carefully are important. Workplace culture is generally informal, practical and focused on punctuality, safety, customer service and work-life balance. Overseas applicants need a visa that permits employment, such as an employer-sponsored visa, skilled visa, Working Holiday visa or relevant temporary graduate visa. Requirements vary by nationality, age, occupation and qualifications. Before relocating, check official Australian immigration guidance, arrange health insurance, tax registration and banking, and confirm the employer’s sponsorship and relocation support.
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