The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to requests, handles complaints, provides local information, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, a positive attitude, and the ability to remain calm under pressure. Previous hotel, guest relations, or front-office experience is helpful. English communication is generally required, while Thai and additional languages are valuable. The role requires flexibility for rotating shifts, weekends, and public holidays, along with basic computer skills and careful attention to guest details.
Royal Orchid Sheraton Riverside Hotel Bangkok is a luxury riverside hotel operated under the Sheraton brand, part of Marriott International. Located along the Chao Phraya River, the hotel serves business travelers, leisure guests, families, and international tour groups. It offers guest rooms and suites, restaurants, meeting and event facilities, recreational amenities, and views of Bangkok’s riverfront. The property is known for full-service hospitality, international operating standards, and a focus on personalized guest experiences. As part of Marriott International, employees may benefit from structured training, career development opportunities, staff rates at participating hotels, and exposure to global hospitality practices. Working at the hotel typically involves serving a diverse international clientele in a fast-paced, professional environment.
Thailand offers hospitality, tourism, diving, wellness, restaurant, and resort opportunities, especially in Phuket, Koh Samui, Krabi, Pattaya, and the Phi Phi islands. Bangkok provides the widest range of corporate and hotel jobs, while island positions often include staff meals, accommodation, or service charges. Thai culture values politeness, respect for elders, modest dress, and calm communication; learning basic Thai is useful. Island life is relaxed and scenic, but transport, healthcare, and shopping can be more limited than in Bangkok. Foreign nationals generally need an employer-sponsored Non-Immigrant B visa and a work permit before legally working. Employers commonly assist with documentation, although requirements vary. Bring certified qualifications, passport copies, references, and financial funds for the initial relocation period. Check current immigration rules and contract benefits before accepting a position.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...