Guest Service Assistant - Four Points by Sheraton Desaru

Job Description

The Guest Service Assistant supports daily guest services at Four Points by Sheraton Desaru, including check-in and check-out, handling enquiries, processing requests, coordinating with hotel departments, managing guest accounts, and resolving concerns professionally. Candidates should have good spoken and written English, a friendly and service-oriented personality, basic computer skills, and the ability to work shifts, weekends, and public holidays. Previous experience in front office, guest relations, or hospitality is advantageous, while knowledge of hotel systems and additional languages may be helpful. The successful candidate is expected to be well presented, dependable, attentive to detail, calm under pressure, and committed to delivering Marriott-quality service.

Company Info

Four Points by Sheraton Desaru is a beachfront hotel in Desaru Coast, Johor, Malaysia, operated under the Four Points by Sheraton brand of Marriott International. The property caters to leisure travellers, families, groups, and business guests, offering comfortable accommodation, dining, recreational facilities, meeting spaces, and access to Desaru’s coastal attractions. Four Points hotels are known for approachable service, practical comfort, local food and beverage experiences, and relaxed social spaces. As part of Marriott International, the hotel follows established global standards for guest service, safety, training, and employee development. Working there can provide experience in an international hospitality environment, with opportunities to collaborate across front office, food and beverage, housekeeping, engineering, and other hotel departments.

Destination Guide

Malaysia offers diverse hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and coastal destinations such as Desaru. Hotel roles commonly include front office, food and beverage, housekeeping, culinary, engineering, and guest activities. Malaysian culture blends Malay, Chinese, Indian, and Indigenous traditions, with English widely used in tourism. Desaru provides a relaxed beach lifestyle, warm weather, outdoor activities, local seafood, and access to Johor Bahru and Singapore, although transport is more limited than in major cities. Living costs can be moderate, depending on accommodation and staff benefits. Foreign workers generally need an employer-sponsored work permit and must meet Malaysian immigration and employment requirements before starting work. Candidates should confirm accommodation, meals, transport, medical coverage, contract terms, and permit arrangements directly with the employer. Work schedules in hospitality often include shifts, weekends, and public holidays.