Front Office GSA

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office GSA (Guest Services Associate) welcomes guests, manages check-in and check-out, processes payments, answers enquiries, handles requests, and coordinates with housekeeping, reservations, transportation, and other hotel departments. Candidates should have customer-service experience, strong communication skills, a professional presentation, basic computer and cash-handling ability, and flexibility to work shifts, weekends, and public holidays. Previous hotel or resort front-office experience is advantageous. The successful candidate is expected to deliver warm Fijian hospitality, remain calm under pressure, resolve guest concerns promptly, maintain accurate records, and follow Marriott service, safety, and operating standards.

About the employer

Fiji Marriott Resort Momi Bay is a luxury beachfront resort located on Fiji’s western coast, near Nadi and Denarau. It is part of Marriott International, one of the world’s largest hospitality companies, with a global portfolio of hotels and resorts. The property offers guest rooms and overwater villas, restaurants and bars, meeting facilities, a spa, pools, recreational activities, and family-focused services. As a Marriott resort, it operates within established international standards for guest service, professionalism, training, safety, and responsible hospitality. Employees work in a multicultural environment serving leisure travellers, families, groups, and wedding guests. The resort also provides opportunities to develop experience in front office operations, guest relations, reservations, food and beverage, events, and wider hotel management.

Working in Fiji

Fiji offers hospitality, tourism, construction, healthcare, education, marine, retail, and professional job opportunities, with many roles concentrated around Nadi, Denarau, Suva, and major resorts. Fijian culture places strong importance on family, community, respect, welcoming guests, and traditions such as kava ceremonies and village etiquette. Lifestyle is generally relaxed, with warm weather, beaches, water activities, outdoor recreation, and a slower pace than many major cities, although resort work can involve long and irregular hours. Foreign workers normally need an approved work permit before starting employment; employers commonly support the application, and requirements vary by role and nationality. Relocating candidates should confirm accommodation, meals, transport, medical cover, flights, taxes, and permit responsibilities in the employment contract. Costs and availability differ significantly between resort areas and Suva, so secure housing and written benefits before moving.