Rooms Controller

Job Description

The Rooms Controller coordinates room readiness, availability and assignments to support smooth hotel operations and an excellent guest experience. The role works closely with Front Office, Housekeeping, Maintenance and Reservations teams to update room status, manage out-of-order rooms, monitor arrivals and departures, and resolve discrepancies quickly. Candidates should have hotel or front-office experience, strong organisational and communication skills, attention to detail, and confidence using property-management systems and standard office software. The successful candidate is expected to remain calm under pressure, prioritise competing requests, maintain accurate records, protect guest privacy and provide professional service. Flexibility to work weekends, public holidays and rotating shifts is generally required.

Company Info

Sheraton Grand Sydney Hyde Park is a large full-service hotel located opposite Sydney’s Hyde Park, close to the city’s business district, shopping areas and major attractions. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel provides guest rooms and suites, restaurants and bars, meeting and event facilities, recreational amenities and extensive business services. Its workforce supports leisure travellers, corporate guests, conferences, weddings and international visitors. Marriott promotes service excellence, teamwork, inclusion and opportunities for career development across its global hotel network. Employees may benefit from brand training, internal mobility and associate travel programs, subject to eligibility and local employment conditions.

Destination Guide

Australia offers hotel, tourism and hospitality opportunities in Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns and regional resort areas. Jobs are available in front office, housekeeping, food and beverage, events, maintenance and management, with stronger seasonal demand in coastal and resort destinations. Australian workplace culture is generally direct, practical, multicultural and focused on safety, punctuality and work-life balance. Sydney provides excellent public transport, restaurants, beaches and cultural attractions, although housing and living costs are high. Most overseas workers need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or skilled visa; requirements depend on nationality, age, occupation and qualifications. Before relocating, arrange visa approval, health insurance, tax and banking documents, accommodation and proof of funds. Checking Fair Work conditions and confirming salary, shifts and sponsorship with the employer is advisable.