The Guest Experience Expert supports an exceptional stay for Korean-speaking guests at The Ritz-Carlton Jakarta Mega Kuningan. Responsibilities typically include welcoming guests, assisting with check-in and check-out, handling requests, coordinating with hotel departments, explaining facilities, resolving concerns, and maintaining accurate guest records. Candidates are expected to speak fluent Korean and English; Indonesian language skills are advantageous. Previous experience in luxury hospitality, guest relations, front office, or a related customer-service role is preferred. The successful candidate should have polished communication skills, cultural awareness, strong attention to detail, professional grooming, a calm problem-solving approach, and flexibility to work rotating shifts, weekends, and public holidays. A genuine interest in personalized service and Ritz-Carlton standards is essential.
The Ritz-Carlton Jakarta, Mega Kuningan is a luxury hotel operated under The Ritz-Carlton brand, part of Marriott International, one of the world's largest hospitality companies. Located in Jakarta's central business district, the hotel serves international travelers, corporate clients, diplomats, and leisure guests. It offers upscale accommodation, dining, meeting and event facilities, wellness services, and highly personalized guest service. The Ritz-Carlton is known for its refined hospitality standards, attention to detail, and employee service culture, often described through its Gold Standards. Employees typically work in a multicultural environment and receive exposure to international hotel operations, training, and Marriott's broader career opportunities. The Jakarta property is particularly suited to candidates interested in luxury hospitality, guest relations, international service, and working with travelers from markets including Korea, Japan, China, and other parts of Asia.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other tourism destinations, with jobs in hotels, restaurants, resorts, wellness, events, and travel services. Jakarta, on Java, is the country's business center and provides the widest range of corporate and luxury-hotel roles, although traffic and urban living costs can be significant. Bali offers a more tourism-focused lifestyle, while Lombok and smaller islands provide a quieter environment but fewer year-round jobs. Indonesian culture values courtesy, respect for seniority, community, and religious diversity. Foreign employees normally need employer sponsorship and an appropriate work visa or stay permit; working on a tourist visa is not permitted. Employers commonly assist with immigration paperwork, but applicants should confirm sponsorship, accommodation, insurance, tax, and relocation benefits before accepting an offer. Housing, transport, and local language support should also be discussed.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...