Guest Experience Expert (Front Office)

Job Description

The Guest Experience Expert supports front-office operations by welcoming guests, managing check-in and check-out, handling reservations and payments, answering questions, resolving concerns, and providing local information. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and good spoken English; knowledge of additional languages is an advantage. Previous hotel or guest-service experience is helpful, although hospitality-minded applicants may be considered. The role requires flexibility to work shifts, weekends, and public holidays, along with a calm, friendly, and proactive approach. Candidates are expected to represent Westin professionally, anticipate guest needs, maintain accurate records, and contribute to a smooth and memorable stay.

Company Info

The Westin Kuala Lumpur is part of Westin Hotels & Resorts, Marriott International’s wellness-focused hotel brand. Located in the heart of Kuala Lumpur, the hotel serves business and leisure travelers with guest rooms, dining venues, meeting facilities, fitness and wellness amenities, and attentive service. Westin’s brand philosophy centers on helping guests feel well through features such as the Heavenly Bed, wellness programming, nutritious dining, and opportunities to maintain healthy routines while traveling. As a Marriott property, it typically provides employees with structured training, international hospitality standards, career-development opportunities, and access to employee travel benefits. The hotel operates in a multicultural environment and values professionalism, genuine care, teamwork, personal presentation, and consistent attention to detail across every guest interaction.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Langkawi, Penang, Sabah, and Sarawak, with jobs in hotels, resorts, restaurants, tourism, and events. Kuala Lumpur provides the broadest career market and a modern city lifestyle, while island destinations such as Langkawi offer a more relaxed resort environment. Malaysian culture is multicultural, blending Malay, Chinese, Indian, and indigenous traditions, with English commonly used in hotels. Living costs are moderate, though central Kuala Lumpur accommodation can be expensive. International employees generally need an employer-sponsored Employment Pass before beginning work; the employer usually handles the application, and approval depends on salary, qualifications, and position. Candidates should confirm current immigration rules, secure written employment terms, arrange accommodation and insurance, and budget for deposits, transport, and initial living expenses before relocating.