Host/Hostess

Job Description

The Host/Hostess welcomes guests, manages seating, handles reservations, provides information about menus and outlets, and helps create a smooth dining experience. Candidates should have strong communication and interpersonal skills, a friendly and professional manner, good grooming, and the ability to remain calm during busy periods. Basic English is usually expected, while Indonesian fluency is essential. Previous experience in a restaurant, hotel, or customer-service role is preferred, although motivated entry-level applicants may be considered. The role requires flexibility to work shifts, weekends, and holidays, along with teamwork, attention to detail, and a genuine commitment to Marriott service standards.

Company Info

Aloft by Marriott Surabaya Pakuwon City is part of Aloft Hotels, Marriott International’s modern lifestyle brand designed for socially minded and design-conscious travelers. Aloft properties typically combine contemporary rooms with vibrant public spaces, casual dining, music, technology, and relaxed service. The Surabaya hotel is located in Pakuwon City, an expanding urban and commercial area in East Surabaya. As a Marriott property, it is expected to follow established standards for guest service, safety, training, and operational quality. Employees may benefit from structured development opportunities, international hospitality exposure, and Marriott’s global associate programs. The hotel serves business travelers, leisure guests, local residents, and event visitors, creating a dynamic environment for hospitality professionals who enjoy guest interaction and a modern workplace culture.

Destination Guide

Surabaya is on Java, Indonesia’s most populous island and the country’s main center for business, education, manufacturing, and hospitality. Job opportunities are strongest in hotels, restaurants, retail, logistics, tourism, and corporate services. Surabaya offers a practical urban lifestyle, generally lower living costs than Jakarta, extensive shopping, reliable transport options, and access to East Java attractions such as Mount Bromo and Malang. The culture is friendly and community-oriented, with Indonesian used daily and English common in international hotels. Housing ranges from shared rooms and boarding houses to apartments near major commercial areas. Foreign workers normally need employer sponsorship and the appropriate work permit and limited-stay visa; working on a tourist visa is not permitted. Before relocating, confirm salary, service charge, accommodation, meals, insurance, transport, contract terms, and visa responsibilities with the employer.