Night Shift PABX Agent

Job Description

The Night Shift PABX Agent operates the hotel telephone and communications system during overnight hours, handling guest calls, internal extensions, wake-up calls, emergency communications, and message delivery. Candidates should have strong spoken English, a professional telephone manner, basic computer skills, accurate information-handling ability, and previous experience in hotel telecommunications, front office, or customer service. Arabic or other languages may be advantageous. The role requires calm decision-making, discretion, reliable attendance, and the ability to work independently on rotating night shifts. The successful candidate is expected to provide courteous, prompt service, follow Marriott and Ritz-Carlton standards, protect guest confidentiality, record calls accurately, and coordinate effectively with front office, security, engineering, and other overnight departments.

Company Info

The Ritz-Carlton Bahrain is a luxury beachfront resort in Manama, operated under The Ritz-Carlton brand of Marriott International. The property is known for personalized service, elegant accommodation, restaurants, leisure facilities, spa services, private beach access, and extensive meeting and event spaces. Ritz-Carlton hotels place strong emphasis on anticipating guest needs, attention to detail, discretion, and polished communication. Employees typically work within structured Marriott systems and are expected to uphold high standards of grooming, hospitality, safety, teamwork, and guest engagement. As part of Marriott International, the resort may offer access to international training, internal career opportunities, employee travel programs, and a multicultural working environment. Exact benefits and employment terms vary by contract, department, and candidate experience, so applicants should confirm salary, accommodation, transport, medical coverage, leave, and service-charge arrangements directly with the employer.

Destination Guide

Bahrain is a compact island country in the Arabian Gulf with a cosmopolitan atmosphere, modern infrastructure, and a strong hospitality, finance, retail, aviation, and construction sector. Hotels and resorts regularly recruit staff in front office, food and beverage, housekeeping, engineering, security, and guest services. Bahraini culture combines Gulf traditions with a relatively relaxed, international lifestyle. Arabic is the official language, while English is widely used in business and tourism. Manama offers restaurants, shopping malls, cultural sites, beaches, and active social communities, although summers are extremely hot and humid. Employers commonly sponsor work visas and residence permits for overseas hires; workers should not begin employment without approved legal documentation. Before relocating, confirm accommodation, transport, medical insurance, annual leave, flights, probation terms, and end-of-service benefits. Bahrain generally has no personal income tax on salaries, but living costs vary depending on housing and lifestyle. Always verify current visa rules with Bahraini authorities or the employer.