Front Office Manager

Job Description

The Front Office Manager leads the reception and guest services team, ensuring smooth arrivals, departures, reservations, payments, complaint handling and consistently high service standards. Candidates typically need hotel front-office experience, previous supervisory or management experience, strong communication and organisational skills, and confidence using property-management systems. Knowledge of Australian hospitality practices and the ability to work varied shifts, including weekends and public holidays, are expected. The role requires a professional, guest-focused approach, sound judgement, attention to detail and the ability to coach colleagues while managing busy operational periods.

Company Info

AC Hotel Gold Coast is part of AC Hotels by Marriott, a modern lifestyle hotel brand created around thoughtful design, efficient service and a relaxed European-inspired atmosphere. The Gold Coast property operates within Marriott International’s global hospitality network, giving employees access to recognised service standards, professional training and potential career mobility across hotels worldwide. AC Hotels generally appeal to business and leisure travellers seeking stylish accommodation, practical amenities, food and beverage options, and a welcoming but streamlined guest experience. Marriott is one of the world’s largest hotel companies, managing and franchising a broad portfolio of brands across many countries. At AC Hotel Gold Coast, the Front Office Manager would help shape the guest journey while supporting team performance and the hotel’s operational goals.

Destination Guide

Australia is a multicultural country with strong opportunities in tourism, hotels, restaurants, healthcare, construction, technology and skilled trades. The Gold Coast offers a relaxed coastal lifestyle, beaches, outdoor activities, restaurants and a large visitor economy, although housing and transport costs should be researched carefully. Australian workplaces generally value punctuality, clear communication, teamwork, workplace safety and a friendly, inclusive service style. International applicants normally need an appropriate visa, such as an employer-sponsored visa, skilled visa or Working Holiday visa where eligible; visa conditions and occupation lists change, so consult the Australian Department of Home Affairs. Relocating usually involves securing employment, arranging health insurance, obtaining a tax file number and opening a local bank account. Marriott may offer internal career pathways, but relocation support should be confirmed directly with the employer.