The Guest Services Agent welcomes guests, manages check-in and check-out, processes payments, handles reservations and requests, provides local information, and resolves concerns professionally. Candidates should have hospitality or customer-service experience, strong communication skills, a friendly and polished manner, accurate computer and cash-handling abilities, and the flexibility to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems and previous front-office experience is advantageous. The role requires teamwork, attention to detail, cultural awareness, and a genuine commitment to delivering Westin’s service standards and a positive guest experience.
The Westin Perth is a luxury hotel operated by Marriott International, one of the world’s largest hospitality companies. Located in Perth, Western Australia, the hotel combines premium accommodation, wellness-focused facilities, dining, events, and attentive guest services. Westin Hotels & Resorts is known for its emphasis on wellbeing, including the brand’s signature sleep, fitness, nutrition, and relaxation programs. Marriott provides employees with structured training, international career opportunities, staff travel benefits, and access to a broad global hospitality network. Working at The Westin Perth typically involves serving leisure and business travellers, conference guests, and local visitors while maintaining high standards of professionalism, comfort, and personalised service.
Australia offers strong opportunities in hotels, resorts, restaurants, tourism, events, and customer service, particularly in Perth, Sydney, Melbourne, Brisbane, and regional destinations. Australian workplaces are generally informal but professional, with emphasis on punctuality, safety, teamwork, and respectful communication. Perth provides a relaxed coastal lifestyle, sunny weather, beaches, outdoor activities, and a comparatively spacious city environment, although housing and transport costs should be planned carefully. Eligible applicants may use working holiday, skilled, employer-sponsored, or other temporary visas, depending on nationality, qualifications, age, and employer support. Confirm current requirements through the Australian Department of Home Affairs before accepting a position. Relocating usually requires a valid visa, passport, tax file number, Australian bank account, accommodation, and health insurance. Australia is geographically large, so domestic travel can be expensive and distances between cities are significant.
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