This university internship supports Front Office Operations at The Westin Yokohama. Typical duties may include welcoming guests, assisting with check-in and check-out, handling inquiries, coordinating with hotel departments, managing guest requests, and supporting administrative tasks. Candidates are generally expected to be enrolled at a university, demonstrate a professional and friendly manner, communicate effectively in Japanese and English, and show interest in hospitality. Customer-service experience is helpful but not always essential. The role requires punctuality, attention to detail, discretion, teamwork, a well-groomed appearance, and flexibility to work shifts, weekends, and holidays. A willingness to learn Marriott service standards and Westin's wellbeing-focused approach is also expected.
The Westin Yokohama is a luxury hotel in Yokohama, Japan, operated under Marriott International's Westin Hotels & Resorts brand. Located in the Minato Mirai area, the hotel combines contemporary accommodation, restaurants and bars, meeting facilities, a fitness centre, and wellness-oriented guest services. Westin is known for its emphasis on wellbeing, including its signature Heavenly Bed, nutritious dining options, fitness programming, and service designed to help guests feel their best while travelling. As part of Marriott International, the hotel follows global hospitality standards and offers exposure to an international working environment. Employees and interns typically work with guests from Japan and overseas, while collaborating across Front Office, Housekeeping, Food and Beverage, and other departments.
Japan offers hospitality opportunities in hotels, resorts, restaurants, tourism, retail, and event services, particularly in Tokyo, Yokohama, Osaka, Kyoto, Hokkaido, Okinawa, and major ski destinations. The workplace culture values punctuality, politeness, teamwork, careful attention to detail, and respect for hierarchy. Life in Japan is generally safe and convenient, with excellent public transport, though Tokyo and Yokohama can be expensive. Japanese ability is a major advantage, while international hotels often value English and other languages. Students may need permission to work part-time, commonly limited to 28 hours per week during study periods. Foreign interns require an appropriate visa, such as a designated activities or student-related status; working holiday options depend on nationality. Secure an offer and confirm visa sponsorship before relocating, and budget for housing, deposits, transport, insurance, and living costs.
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