The Guest Experience Expert (Concierge) welcomes guests, provides personalized assistance, recommends local attractions and dining, arranges transportation and activities, and resolves requests professionally. Candidates should have strong communication and customer-service skills, a polished and friendly manner, good local destination knowledge, and the ability to multitask in a luxury resort environment. Previous concierge, front office, hotel, or guest-relations experience is preferred. English proficiency is generally required, while Indonesian and other languages are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with confidence using hotel systems and handling guest information discreetly.
TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo is a high-end Marriott-affiliated resort in West Flores, Indonesia. The property is positioned as a destination for travelers exploring Komodo National Park, combining upscale accommodation, wellness facilities, distinctive dining, and locally inspired experiences. As part of Marriott’s Luxury Collection, it is expected to emphasize personalized service, cultural connection, refined hospitality, and memorable guest journeys. The resort attracts international and domestic visitors seeking beaches, diving, island excursions, and nature-based travel. Employees typically work in a multicultural hotel environment where service standards, communication, teamwork, and attention to detail are important. Resort roles may include front office, concierge, food and beverage, housekeeping, spa, engineering, sales, and guest activities. Benefits can vary by position and may include service charge, staff meals, uniforms, training, and accommodation.
Labuan Bajo, on Flores Island, is Indonesia’s gateway to Komodo National Park and offers opportunities in hotels, resorts, restaurants, diving, tours, transport, wellness, and destination management. The lifestyle is relaxed but seasonal, with tourism busiest during dry months. Residents enjoy island trips, snorkeling, sunsets, local markets, and a close-knit community, while supplies and specialist services may be more limited than in Bali or Jakarta. Flores has strong Catholic and traditional cultural influences, alongside wider Indonesian customs; modest dress, respectful behavior, and learning basic Bahasa Indonesia are appreciated. Foreign nationals must obtain the correct employer-sponsored work authorization and residence permit before working; a tourist visa does not permit employment. Employers may assist with permits, relocation, accommodation, and flights, but these details should be confirmed in writing. Prepare for tropical weather, transport costs, and possible internet or utility interruptions. Domestic flights connect Labuan Bajo with Bali and other Indonesian cities.
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