The role leads ServiceNow delivery for EY’s global delivery organization in the Philippines. Requirements typically include substantial experience managing ServiceNow implementations, upgrades, integrations, and managed services, with strong knowledge of ITSM and related platform modules. Candidates are expected to have senior stakeholder-management skills, commercial awareness, and the ability to manage scope, budgets, risks, quality, and delivery teams. ServiceNow certifications, consulting experience, and exposure to large international programs are highly desirable. The successful candidate will coach delivery professionals, support business development, improve delivery methods, and ensure projects meet client objectives, timelines, and governance standards.
EY, formerly Ernst & Young, is a global professional-services organization providing consulting, assurance, tax, strategy, and transaction services. Its technology consulting practice helps organizations modernize operations through cloud platforms, enterprise applications, cybersecurity, data, and digital transformation. EY’s Global Delivery Services teams support international clients from delivery centers such as the Philippines, working alongside colleagues across multiple regions and industries. The company offers structured career development, professional training, and opportunities to work on large, complex transformation programs. In the Philippines, EY has a significant presence in Metro Manila and recruits professionals in consulting, technology, finance, analytics, and business support. The culture generally emphasizes teamwork, client service, integrity, inclusion, and continuous learning, although consulting roles can involve demanding deadlines, changing priorities, and occasional work aligned with overseas time zones.
The Philippines is an archipelago with major employment centers on Luzon, especially Metro Manila, and growing technology hubs in Cebu and parts of Mindanao. Opportunities are strong in IT consulting, software development, cloud services, business process management, finance, healthcare, and customer support. Filipino culture is welcoming, family-oriented, English-friendly, and community-focused. Lifestyle varies from fast-paced urban living in Manila to a more relaxed, coastal pace in Cebu and other provinces. Rent, transport, and dining can be affordable compared with many international cities, though Manila traffic and congestion are significant considerations. Foreign employees usually need an employer-sponsored 9(g) work visa or appropriate work authorization; tourist status does not permit employment. Relocating candidates should confirm sponsorship, tax treatment, healthcare, housing, and assignment length with EY. Weather is tropical, with a dry season and a rainy or typhoon season, so location and transport planning are important.
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