The IT Director – Customer Solutions leads the design, delivery and ongoing improvement of technology solutions supporting DHL customers and commercial operations. The role typically requires substantial experience in IT leadership, customer-facing technology, digital transformation, enterprise architecture, solution delivery and service management. Candidates should be able to translate business needs into scalable technical strategies, manage senior stakeholders, lead multidisciplinary teams and oversee budgets, suppliers, security and operational performance. Strong knowledge of cloud platforms, integration, data, cybersecurity and agile delivery is valuable. DHL will expect strategic thinking, commercial awareness, excellent communication, resilience and a strong focus on customer experience, innovation and measurable business outcomes.
DHL is a global logistics and supply chain company and part of DHL Group, headquartered in Germany. It operates across international express delivery, freight forwarding, supply chain management, e-commerce logistics and postal services. DHL connects businesses and consumers in more than 220 countries and territories, using extensive transport, warehousing, digital and technology networks. In the United Kingdom, the company supports major international brands, manufacturers, retailers, healthcare organisations and small businesses. Technology is central to DHL’s operations, enabling shipment visibility, automation, customer portals, data-led decision-making and efficient global supply chains. The company is known for its international working environment, operational scale and focus on sustainability, service quality, innovation and employee development.
The United Kingdom offers strong opportunities in technology leadership, logistics, digital transformation, finance, healthcare and engineering, with London, Manchester, Birmingham, Bristol, Leeds and Edinburgh among the main employment centres. Workplace culture is generally professional, relatively direct and respectful of work-life balance, while collaboration and punctuality are valued. Lifestyle options range from busy city living to quieter coastal and rural communities, supported by good public transport, schools and healthcare, although housing can be expensive in London and the South East. Applicants normally need permission to work, such as British or Irish citizenship, settled status or a valid visa. Skilled Worker sponsorship may be possible for eligible roles and employers, subject to occupation, salary and immigration requirements. Candidates should confirm sponsorship directly with DHL before relocating.
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