Export Operations Agent

Job Description

The Export Operations Agent supports the accurate and timely movement of international shipments. Typical responsibilities include preparing export documentation, checking customs information, coordinating collections and deliveries, monitoring shipment progress, resolving operational issues, and communicating with customers, carriers, and internal teams. Candidates are generally expected to have strong administrative and organisational skills, attention to detail, good written and verbal communication, and confidence using computer systems. Experience in freight forwarding, courier services, customs, logistics, or international shipping is advantageous. The role requires reliability, teamwork, customer focus, and the ability to work under time pressure while following security, safety, and regulatory procedures. Flexibility for shift-based or time-sensitive operations may also be required.

Company Info

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It forms part of DHL Group and provides express parcel delivery, freight transportation, contract logistics, customs support, warehousing, and supply-chain solutions for businesses and consumers. In the United Kingdom, DHL operates extensive air, road, warehousing, and distribution networks, connecting domestic customers with international markets. The organisation is known for its time-critical international delivery services and its focus on operational reliability, shipment visibility, compliance, and customer service. Employees typically work in collaborative, process-driven environments where accuracy, safety, and meeting service deadlines are important. An Export Operations Agent would contribute to the preparation and movement of outbound shipments, helping ensure documentation and customs requirements are completed correctly and consignments leave on schedule.

Destination Guide

The United Kingdom offers opportunities in logistics, freight forwarding, customs, warehousing, transport, technology, healthcare, finance, and professional services. Major employment centres include London, Birmingham, Manchester, Leeds, Glasgow, Bristol, and areas around Heathrow and other transport hubs. British workplace culture is generally professional, punctual, practical, and respectful of personal boundaries, with teamwork and clear communication valued. Lifestyle varies from busy urban living to quieter coastal and rural communities, with good public transport, cultural attractions, and extensive public services, although housing can be expensive. EU and other overseas nationals normally need permission to work; options may include a Skilled Worker visa if the employer and role qualify, but sponsorship is not automatic. Irish citizens have broader rights under the Common Travel Area. Applicants should check current government visa rules and budget for accommodation, transport, healthcare-related charges, and relocation costs.