Operations Management - Quality Management Office, Travel & Mobility Business(C&M)

Role summary

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This role supports quality management and operational improvement across Rakuten’s Travel and Mobility business. Responsibilities may include monitoring service quality, identifying process issues, preparing reports, coordinating corrective actions, managing procedures, and working with internal teams and business partners. Candidates are expected to have experience in operations, quality assurance, project coordination, or process improvement, with strong analytical and communication skills. The ability to manage multiple stakeholders, document procedures clearly, and work in a fast-paced, international environment is important. Business-level Japanese is likely required, while English proficiency is valuable for cross-border collaboration. Experience in travel, mobility, customer service, or digital platforms would be an advantage.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, online travel, fintech, mobile communications, digital content, advertising, and professional sports. Rakuten Travel provides accommodation and travel-booking services, while its mobility-related businesses support transportation and related digital experiences. The company is known for its large membership base, data-driven services, and integrated loyalty program. Rakuten has a strongly international workforce and promotes English as an important business language in many departments. Employees often work across multiple products and functions, giving them opportunities to contribute to large-scale digital services. The company’s culture generally emphasizes innovation, ownership, speed, and collaboration, although specific working styles vary by team and business unit.