UX Director (Product / Contents) - Customer Strategy Department, Platform Strategy Supervisory Department (PFSD)

Role summary

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Rakuten is seeking a UX Director to lead product and content experience strategy within the Customer Strategy and Platform Strategy organization. The role requires strong experience directing UX, product design, content design, customer research, and cross-functional experience development, preferably in large-scale digital services or platform businesses. The successful candidate will be able to define a clear customer experience vision, translate business goals into user-centered solutions, and guide designers and stakeholders across multiple teams. Strong leadership, communication, strategic thinking, and stakeholder management skills are expected. Experience working in international environments and communicating in both Japanese and English would be advantageous.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, travel, digital content, advertising, and other online services. Its well-known businesses include Rakuten Ichiba, Rakuten Card, Rakuten Mobile, Rakuten Travel, and Rakuten TV. The company aims to connect these services through a shared membership, loyalty, and data platform, creating an integrated customer experience. Rakuten has a highly international workforce and works with teams and partners around the world. The company is recognized for its English-speaking corporate environment, entrepreneurial culture, and emphasis on innovation. This UX leadership position supports the development of consistent, customer-focused experiences across Rakuten’s products and digital platforms.