The Guest Experience Specialist is responsible for creating a warm, personalised experience for guests throughout their stay at DELANO Dubai. Typical requirements include previous experience in guest relations, front office, luxury hospitality or a similar customer-facing role; excellent spoken English; strong communication, problem-solving and interpersonal skills; and confidence using hotel systems. Knowledge of additional languages and experience in the UAE or an international luxury property may be advantageous. The successful candidate is expected to anticipate guest needs, handle requests and complaints professionally, coordinate with hotel departments, maintain accurate records and consistently deliver DELANO’s service standards. A polished appearance, cultural awareness, flexibility for shifts and a calm, discreet and proactive approach are essential.
DELANO Dubai is a luxury lifestyle hotel located on Bluewaters Dubai, combining sophisticated accommodation, restaurants, beach experiences and lively social spaces. The property is part of the DELANO brand, known for its stylish design, relaxed luxury and distinctive guest experience. DELANO Dubai operates within Ennismore, a global hospitality and lifestyle company, which is part of Accor. Its service culture focuses on personalised interactions, memorable experiences and a strong sense of place. Hotel colleagues work with international guests and collaborate across front office, food and beverage, housekeeping, events and guest experience teams. Depending on the position and employment package, benefits may include accommodation or housing support, transportation, meals, medical insurance, annual leave and travel-related allowances. Exact benefits and conditions depend on the employment contract and applicable UAE regulations.
The United Arab Emirates is not an island, but it offers a highly international lifestyle across Dubai, Abu Dhabi and the other emirates. Hospitality creates opportunities in luxury hotels, resorts, restaurants, events, aviation and tourism, particularly for candidates with strong English, customer-service skills and relevant experience. Dubai is diverse, modern and fast-paced, with beaches, shopping, nightlife, desert activities and extensive international communities. Islamic customs should be respected, including appropriate public behaviour and awareness during Ramadan. Employers normally arrange an employment visa, work permit, medical examination and Emirates ID after hiring; working on a tourist visa is not permitted. Relocation packages vary and may include accommodation, transport, meals, insurance and flights. Living costs can be high, especially for rent, so candidates should confirm housing, salary, service charge, working hours and benefits before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...