The Concierge supports guests by providing a warm welcome, local recommendations, restaurant and transport bookings, directions, luggage assistance and solutions to special requests. Candidates should have previous hotel, concierge or customer-service experience, strong communication and organisational skills, and a good knowledge of Melbourne. A professional presentation, positive attitude, attention to detail and ability to remain calm during busy periods are expected. The role requires flexibility to work varied shifts, including weekends and public holidays. Familiarity with hotel systems, local attractions and transport options is advantageous. The successful candidate should consistently deliver personalised service while representing Novotel’s standards and maintaining excellent relationships with guests, colleagues and local suppliers.
Novotel Melbourne on Collins is a four-star Accor hotel located in the heart of Melbourne’s central business district, close to shopping, dining, business venues and major attractions. The hotel serves corporate travellers, leisure guests, groups and event visitors, offering accommodation, food and beverage services, meeting facilities and guest support. It operates under Novotel, one of Accor’s internationally recognised hotel brands, known for practical comfort, welcoming service and contemporary hospitality. Accor is a global hospitality group with hotels, resorts and lifestyle properties across many countries and brands. Employees generally work in a multicultural environment with opportunities to develop customer-service, operational and leadership skills. The Concierge role contributes directly to the guest experience by helping visitors discover Melbourne and ensuring their requests are handled efficiently and professionally.
Australia offers strong opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and skilled trades, particularly in Melbourne, Sydney, Brisbane, Perth and regional destinations. Workplace culture is generally friendly, direct and focused on punctuality, safety, teamwork and a healthy work-life balance. Melbourne provides excellent cafés, arts, sport, public transport and diverse neighbourhoods, although rent and living costs can be high. Common visa pathways include employer-sponsored visas, skilled visas, graduate options and Working Holiday visas for eligible nationalities; requirements, occupation lists and work rights should be checked with the Australian Department of Home Affairs. Before relocating, arrange valid visa approval, accommodation, tax and banking documents, health insurance where appropriate, and an Australian Tax File Number. Public transport is reliable in major cities, while regional areas may require a car. Australia is a large country, so climate and lifestyle vary considerably by location.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...