The Reservation Agent manages room bookings, amendments, cancellations, and guest inquiries through telephone, email, online channels, and hotel systems. Requirements typically include hospitality or equivalent customer-service experience, good English communication, computer literacy, attention to detail, and the ability to work shifts. Familiarity with Opera or another property-management system is an advantage. The successful candidate is expected to provide accurate information, maintain professional communication, maximize room sales, follow reservation procedures, coordinate with Front Office and Sales teams, and deliver friendly, efficient service. Knowledge of Indonesian hospitality standards and local accommodation markets would be beneficial.
Novotel Samator Surabaya Timur is an Accor hotel located in East Surabaya, Indonesia. Novotel is Accor’s internationally recognized midscale brand, serving business and leisure travelers with comfortable accommodation, dining, meeting facilities, and family-friendly services. The hotel benefits from the wider Accor network, which provides global operating standards, training opportunities, loyalty-program support, and potential career mobility. Its location in Surabaya’s eastern area serves corporate guests, local visitors, and travelers exploring East Java. Hotel operations commonly include Front Office, Reservations, Housekeeping, Food and Beverage, Events, Engineering, and Sales departments. Employees are generally expected to demonstrate Indonesian hospitality, professional communication, teamwork, service consistency, and attention to guest satisfaction. Specific benefits, working hours, and employment conditions depend on the vacancy and local employment agreement.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other islands, with strong demand in hotels, resorts, restaurants, travel companies, and events. Surabaya, on Java, is a major commercial city with generally lower living costs than Bali and good transport, shopping, healthcare, and urban services. Indonesian culture values warmth, respect, family, and polite communication; modest dress and sensitivity to religious customs are appreciated. Lifestyle ranges from busy city living to beaches, mountains, and island travel. Foreign nationals normally need an employer-sponsored work permit and appropriate visa or stay permit before working; rules can change, so confirmation with the employer and Indonesian immigration authorities is essential. Accommodation, transport, insurance, and relocation support should be checked in the employment offer. Basic Indonesian language skills are useful, while English is valuable in international hotels.
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