Reservations Agent Intern

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent Intern supports the reservations team by handling booking enquiries, entering and updating reservations, communicating room rates and availability, and maintaining accurate guest information in the hotel system. Candidates should ideally be studying hospitality, tourism, business, or a related subject and have good communication, organization, and basic computer skills. Previous hotel or customer-service experience is helpful but may not be essential. The successful candidate is expected to be professional, guest-focused, reliable, attentive to detail, and willing to learn Accor procedures and reservation systems. Fluency in English is normally required; Arabic or additional languages are an advantage. Flexibility to work shifts, weekends, and public holidays may be expected.

About the employer

Accor is a leading international hospitality group operating hotels, resorts, and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, MGallery, Pullman, Novotel, Mercure, ibis, Fairmont, Raffles, and Mövenpick. Accor focuses on guest service, responsible tourism, employee development, and creating distinctive experiences through its diverse hotel brands. Alwadi Hotel Doha – MGallery Collection is a luxury boutique property in Msheireb Downtown Doha, combining contemporary design, Qatari heritage, refined dining, wellness facilities, and personalized service. As part of Accor, the hotel offers interns exposure to international hospitality standards, professional reservation systems, and practical experience in a multicultural working environment. Internships may also provide opportunities to learn about hotel operations and build a foundation for a future career in hospitality.