The Restaurant & Banquet Manager is responsible for overseeing daily restaurant, bar, and banquet operations, ensuring excellent guest service, smooth event delivery, food and beverage quality, and strong financial performance. Candidates should have several years of hotel or hospitality food-and-beverage experience, preferably in a supervisory or managerial position. Good knowledge of service standards, banquet planning, cost control, staffing, inventory, and hygiene requirements is expected. Strong leadership, communication, problem-solving, and organizational skills are essential. The successful candidate should be guest-focused, commercially aware, comfortable managing busy events, and able to work flexible shifts, weekends, and public holidays. Experience with hotel operating systems and fluency in English would be advantageous.
Novotel Samator Surabaya Timur is part of Novotel, Accor’s internationally recognized midscale hotel brand. The property is located in East Surabaya and serves business travelers, families, local guests, and event clients. Novotel hotels generally combine comfortable accommodation with restaurants, meeting facilities, leisure amenities, and practical services for both short and extended stays. Accor is a global hospitality group operating a broad portfolio of hotel, resort, and lifestyle brands across many countries. Its workplace culture typically emphasizes guest satisfaction, teamwork, professional service standards, operational performance, and employee development. At this property, the Restaurant & Banquet Manager would contribute directly to food-and-beverage performance, conferences, celebrations, and the overall guest experience. The role may also involve coordinating with kitchen, front office, sales, finance, and housekeeping teams while following Accor’s quality, safety, and sustainability expectations.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Sulawesi, and other islands. Java, including Surabaya, has strong demand from business hotels, restaurants, convention venues, and city resorts, while Bali and Lombok provide wider opportunities in leisure and luxury tourism. Indonesian culture values courtesy, community, family, religious diversity, and respectful communication. Lifestyle varies from busy urban living to relaxed coastal communities, with affordable local food, tropical scenery, and active social traditions. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay visa; working while on a tourist visa is not permitted. Employers commonly assist with immigration paperwork, contracts, accommodation, insurance, and relocation, but arrangements differ. Candidates should confirm salary, service charge, housing, transportation, tax, medical cover, and permit responsibilities before accepting an offer. Learning basic Bahasa Indonesia is highly beneficial for workplace integration and daily life.
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