The Food & Beverage Attendant supports restaurant and hotel dining operations by welcoming guests, taking and serving orders, preparing tables, maintaining cleanliness, processing payments, and responding to guest requests. Candidates should have good communication and customer-service skills, a professional appearance, and a friendly, attentive attitude. Previous experience in a hotel, restaurant, or similar hospitality setting is helpful, while knowledge of food safety and basic English is often preferred. The role requires teamwork, flexibility, reliability, and the ability to work rotating shifts, weekends, and public holidays. Candidates are expected to follow Accor service standards, handle busy periods calmly, and create a positive guest experience.
Mercure Serpong Alam Sutera is an Accor hotel located in the Alam Sutera area of South Tangerang, Banten, Indonesia. Mercure is Accor’s internationally recognised midscale hotel brand, combining reliable hospitality standards with local character and regional culture. The property serves business travellers, families, event guests, and leisure visitors exploring Greater Jakarta. Its operations typically include guest rooms, food and beverage outlets, meeting facilities, and supporting hotel services. Employees work within Accor’s global service framework, with opportunities to develop skills in hospitality, guest relations, restaurant operations, and hotel management. The hotel environment is generally fast-paced and service-focused, requiring teamwork, professionalism, cultural awareness, and attention to detail. Benefits and employment conditions may vary according to Indonesian labour law, company policy, position, and individual contract.
Indonesia is an archipelago offering hospitality opportunities across Java, Bali, Lombok, Sumatra, and other tourism destinations. Jakarta and South Tangerang provide strong employment prospects in hotels, restaurants, business travel, events, and retail, while Bali and Lombok offer extensive resort and tourism roles. Indonesian workplace culture values politeness, respect for hierarchy, teamwork, and friendly service. Living costs vary considerably: South Tangerang is generally more affordable than central Jakarta, while Bali’s popular areas can be expensive. International applicants normally need an employer-sponsored work permit and appropriate visa; working on a tourist visa is not permitted. Employers usually coordinate immigration documentation, but candidates should confirm sponsorship, salary, accommodation, medical insurance, and contract terms before relocating. Learning basic Bahasa Indonesia is highly beneficial. New arrivals should arrange secure housing, local transport, health coverage, and document translations, and verify all requirements with the Indonesian embassy or immigration authorities.
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