The Guest Service Agent/Front Office All Rounder welcomes guests, manages check-ins and check-outs, handles reservations and enquiries, processes payments, responds to guest requests, and supports other hotel departments when required. Applicants should have strong communication and customer-service skills, a professional presentation, basic computer confidence, and the ability to remain calm and organised during busy periods. Previous hotel or front-office experience is helpful, although candidates with transferable hospitality or retail experience may be considered. The role requires flexibility to work part-time shifts, including mornings, evenings, weekends, and public holidays. A positive attitude, attention to detail, reliability, and willingness to learn Accor systems and procedures are important.
Novotel Devonport is a contemporary waterfront hotel in Devonport, Tasmania, operated by Accor, one of the world's major hospitality groups. The hotel serves business travellers, leisure guests, families, and visitors exploring Tasmania's north-west coast. Its location near the Spirit of Tasmania terminal, local attractions, restaurants, and the waterfront makes it an important accommodation provider in the region. Novotel properties generally focus on comfortable stays, friendly service, practical facilities, and a welcoming atmosphere for both business and leisure travellers. As part of Accor, employees may access structured training, international hospitality standards, staff benefits, and potential career opportunities across a broad network of hotels and brands. The workplace is likely to value teamwork, guest satisfaction, professional service, and flexibility across front office and wider hotel operations.
Australia offers hospitality opportunities in hotels, resorts, restaurants, cafés, events, and tourism destinations, with strong demand in cities, coastal areas, Tasmania, and regional towns. Workplace culture is generally informal but professional, with emphasis on punctuality, teamwork, safety, customer service, and clear communication. Lifestyle varies from urban living to relaxed coastal communities; Tasmania offers cooler weather, nature, outdoor activities, and a lower-key pace than major mainland cities. Devonport is a regional port town with access to beaches, parks, and local attractions, though housing and transport should be researched before relocating. Visa options may include Working Holiday visas, employer-sponsored visas, and student visas with work rights, depending on nationality and eligibility. Applicants should confirm conditions through the Australian Department of Home Affairs. Budget for rent, transport, tax, healthcare, and initial settlement costs, and check whether the employer provides relocation assistance.
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