The Front Office Assistant Manager, also known as Duty Manager, supports the Front Office Manager in delivering smooth guest arrivals, departures and daily hotel operations. Requirements typically include previous experience in hotel front office or a similar supervisory role, strong knowledge of reception procedures, excellent communication skills and confidence using hotel property-management systems. The successful candidate is expected to lead by example, resolve guest concerns professionally, coordinate with other departments, monitor service standards and make sound decisions during each shift. Flexibility is important, as the role normally includes weekends, evenings, public holidays and rotating shifts. A positive attitude, professional presentation, attention to detail and the ability to remain calm in a busy airport-hotel environment are essential.
Pullman Sydney Airport is an upscale hotel located close to Sydney Airport in Mascot, offering convenient accommodation and business-focused facilities for international travellers, airline guests, corporate visitors and leisure customers. The property operates under Pullman, Accor’s premium hospitality brand, which combines contemporary design, attentive service, food and beverage experiences, meetings facilities and technology for modern travellers. Accor is a major global hospitality group with a broad portfolio of hotel brands across luxury, premium, midscale and economy segments. Employees generally work in a multicultural environment with opportunities for training, internal mobility and career development across Accor properties. At Pullman Sydney Airport, the Front Office team plays an important role in creating efficient, welcoming experiences while coordinating closely with housekeeping, food and beverage, engineering and management departments.
Australia offers strong opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and skilled trades, particularly in Sydney, Melbourne, Brisbane, Perth and regional destinations. Workplace culture is generally practical, friendly and team-oriented, with emphasis on punctuality, workplace safety, customer service and fair employment conditions. Life in Australia offers excellent beaches, outdoor activities, diverse food and multicultural communities, although Sydney accommodation and transport costs can be high. Foreign workers need an appropriate visa, such as an employer-sponsored visa, Working Holiday visa or other skilled or temporary program; eligibility depends on nationality, occupation, age, qualifications and experience. Relocating usually requires arranging a tax file number, bank account, health insurance and suitable housing. Airport hospitality workers should also plan for shift work, public-transport access and commuting costs.
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