The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have previous reservations, front-office or hotel customer-service experience, strong English communication skills and good computer knowledge. Experience with Opera or another property-management system is advantageous. The role requires accurate data entry, knowledge of room types, rates and hotel services, and the ability to explain packages clearly. The successful candidate is expected to deliver warm, efficient service, convert enquiries into confirmed bookings, follow revenue and payment procedures, coordinate with front office and sales teams, and maintain accurate reservation records. Flexibility, professional presentation, attention to detail and a calm approach during busy periods are important.
Sofitel Al Hamra Beach Resort is a luxury beachfront resort in Ras Al Khaimah, United Arab Emirates, operated under Accor’s Sofitel brand. The resort combines French-inspired hospitality with local Emirati character and offers accommodation, restaurants, leisure facilities, meeting spaces and beach experiences. Its location in Al Hamra places guests close to the coast, golf, shopping and major attractions in Ras Al Khaimah, while remaining within reach of Dubai. As part of Accor, the property benefits from international standards, structured training and opportunities to build a hospitality career across a global network. Employees typically work in a multicultural environment focused on personalised guest service, operational quality and commercial performance. Benefits and employment conditions vary according to the position, grade and local employment regulations.
The UAE is not an island, but it offers a coastal lifestyle with strong opportunities in hotels, resorts, restaurants, aviation, retail, tourism, finance and technology. Ras Al Khaimah is generally quieter and more affordable than Dubai, with beaches, mountains, desert activities and a growing luxury-resort sector. The culture is multicultural and generally welcoming, while Islamic customs should be respected, particularly regarding dress, Ramadan practices, alcohol and public behaviour. Summers are extremely hot, so indoor facilities and air conditioning shape daily life. For overseas hires, the employer normally arranges an employment visa, entry permit, medical examination, Emirates ID and residency processing. Confirm whether accommodation, transport, insurance and flights are included before accepting an offer. Bring attested documents where requested, budget for initial expenses, and check contract terms carefully.
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