The Front Office Manager oversees reception, concierge, guest relations, reservations coordination, and the overall arrival and departure experience. Candidates should have previous front-office supervisory or management experience in a hotel, strong knowledge of hotel operations and property-management systems, and excellent spoken and written English. Knowledge of Arabic or other languages is advantageous. The role requires confident leadership, problem-solving ability, professional communication, and a strong focus on guest satisfaction. The successful candidate is expected to lead and coach the front-office team, maintain service standards, handle guest concerns efficiently, coordinate with other departments, monitor operational performance, and support revenue and quality objectives in a busy Dubai hotel.
Novotel Bur Dubai is a contemporary midscale hotel operated under the Novotel brand, part of Accor, one of the world's leading hospitality groups. Located in Dubai's Bur Dubai district, the hotel serves business travellers, families, tourists, and guests visiting nearby healthcare, cultural, and commercial destinations. Novotel properties are known for practical comfort, welcoming service, modern facilities, and value-focused accommodation. Accor provides employees with opportunities to work across an international network of hotels and hospitality brands, supported by structured learning, career development, and service-focused operating standards. In this role, the Front Office Manager would contribute to the hotel's guest experience, team performance, and daily operational success while working with colleagues from diverse cultural backgrounds.
The United Arab Emirates offers strong opportunities in hotels, restaurants, tourism, aviation, retail, events, finance, technology, and construction, particularly in Dubai and Abu Dhabi. The culture combines Emirati traditions with a highly international population; modest dress and respectful behaviour are expected in public and workplaces. Lifestyle is modern and convenient, with excellent transport, shopping, beaches, dining, and entertainment, although summers are extremely hot and living costs can be high. Most foreign employees need employer sponsorship for a residence and work visa. Employers commonly arrange medical testing, Emirates ID processing, health insurance, and sometimes accommodation or a housing allowance. Before relocating, confirm salary, benefits, probation terms, working hours, accommodation, transport, annual leave, and flight entitlements. UAE employment regulations and visa requirements can change, so applicants should verify details with the employer and official government sources.
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