Intern - Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports the Guest Service and Front Office team at Novotel Sharjah Expo Centre. Typical responsibilities include welcoming guests, assisting with check-in and check-out, handling enquiries, providing information about hotel facilities and local attractions, processing requests, and coordinating with other departments. Candidates are generally expected to be enrolled in or recently graduated from a hospitality, tourism, or business program. Good communication skills, a professional appearance, basic computer knowledge, customer-service enthusiasm, and a willingness to work shifts, weekends, and public holidays are important. English is usually required; Arabic or additional languages are advantageous. The successful candidate should be reliable, courteous, adaptable, and committed to creating a positive guest experience.

About the employer

Novotel Sharjah Expo Centre is a contemporary international hotel located near Expo Centre Sharjah and within convenient reach of Dubai. It operates under the Novotel brand, part of Accor, one of the world's leading hospitality groups. The hotel serves business travellers, families, event guests, and visitors attending exhibitions and conferences. Its facilities typically include comfortable accommodation, dining outlets, meeting and event spaces, leisure amenities, and guest services designed for both short and extended stays. Novotel promotes practical comfort, friendly service, and a welcoming environment for guests and employees. As part of Accor, the property offers exposure to international hospitality standards, structured training, and potential career development across a broad global hotel network.