Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor oversees daily reception operations, supports check-in and check-out, handles guest requests and complaints, and helps maintain high service standards. Requirements typically include previous front-office or hotel experience, strong knowledge of reservation and property-management systems, good English communication skills, and the ability to work shifts, weekends, and public holidays. Arabic or other languages may be advantageous in Dubai. The successful candidate is expected to lead and coach reception colleagues, coordinate with housekeeping and other departments, manage payments and room allocations accurately, and create a welcoming experience for every guest. A professional appearance, calm problem-solving approach, attention to detail, and familiarity with Accor service standards are also important.

About the employer

ibis Styles Dragon Mart Dubai is a contemporary economy-to-midscale hotel operated under Accor’s ibis Styles brand. Located near Dragon Mart in Dubai, the hotel serves business travellers, shoppers, families, and visitors seeking convenient access to International City, Dubai Silicon Oasis, and major city attractions. ibis Styles properties are known for colourful design, informal hospitality, practical accommodation, and a friendly atmosphere. As part of Accor, one of the world’s leading hospitality groups, the hotel benefits from international operating standards, structured training, employee-development opportunities, and access to a broad global hotel network. Its teams typically work across reception, housekeeping, food and beverage, sales, engineering, and guest services, with a focus on efficient operations and positive guest experiences.