Group Reservations Coordinator

Job Description

The Group Reservations Coordinator manages room blocks and reservations for group bookings, ensuring accurate records, timely communication and smooth coordination with the hotel’s sales, revenue and operations teams. Requirements typically include previous experience in hotel reservations, front office, groups or events, strong administration skills and confidence using reservation or property-management systems. Candidates should have excellent written and verbal communication, attention to detail, customer-service ability and sound knowledge of Microsoft Office. The role expects someone organised, commercially aware and able to manage changing priorities, deadlines and guest requests while maintaining accurate booking information and supporting a positive guest experience.

Company Info

Novotel Brisbane South Bank is part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across many countries. Novotel is Accor’s midscale brand, designed for business and leisure travellers seeking comfortable accommodation, practical facilities and friendly service. Located in South Bank, the Brisbane hotel benefits from access to the convention centre, cultural attractions, dining, transport links and the Brisbane CBD. Accor hotels typically provide structured operational standards, employee training, career development and opportunities to move between properties and brands. The company places strong emphasis on guest satisfaction, teamwork, inclusion, sustainability and responsible hospitality. In this role, the successful candidate would support group reservations and contribute to the hotel’s commercial performance while working closely with sales, revenue, front-office and events teams.

Destination Guide

Australia offers hospitality opportunities in reservations, front office, events, food and beverage, housekeeping and hotel management, particularly in Brisbane, Sydney, Melbourne, Perth, Cairns and resort areas. Workplace culture is generally friendly, practical and team-oriented, with an expectation of punctuality, clear communication, initiative and respect for workplace safety. Lifestyle varies from urban city living to beaches, national parks and outdoor activities, although housing and transport costs can be high. Visa options may include employer-sponsored skilled visas, the Working Holiday visa for eligible nationalities, and student visas with work limits. Most applicants need suitable qualifications, English ability and relevant experience; visa rules should be checked with Australia’s Department of Home Affairs. Relocating requires budgeting for accommodation, health insurance, tax registration and initial living costs. Brisbane offers warm weather, cultural venues and good public transport, making it a popular base for hospitality professionals.