Executive Office and Quality Manager

Job Description

The Executive Office and Quality Manager supports the General Manager and executive team while coordinating quality assurance, performance reporting, policy implementation, audits, and continuous-improvement initiatives at Raffles Doha. Candidates typically need a degree in hospitality, business administration, quality management, or a related field, together with several years of experience in luxury hotels, executive administration, operations, or quality assurance. Strong organization, communication, analytical, and presentation skills are expected. The successful candidate should be discreet, guest-focused, detail-oriented, confident working with senior leaders, and capable of coordinating multiple departments while maintaining Raffles and Accor service standards. Experience with hotel quality systems, guest satisfaction programs, compliance, and operational reporting is advantageous.

Company Info

Raffles Doha is a luxury hotel and resort property in Qatar operated by Accor under the globally recognized Raffles Hotels & Resorts brand. Located in the Katara Towers development in Lusail, the hotel is positioned around refined service, distinctive design, personalized guest experiences, and high-end dining and leisure facilities. Raffles is known for its heritage of attentive butler-style service, elegant hospitality, and emphasis on thoughtful, individualized stays. As part of Accor, the property benefits from an international hospitality network, established training programs, employee mobility opportunities, and global operational standards. Raffles Doha serves luxury leisure travelers, business guests, VIPs, and major events, creating a multicultural workplace where professionalism, discretion, service excellence, and attention to detail are highly valued.

Destination Guide

Qatar is a compact Gulf country rather than an island, offering strong opportunities in luxury hotels, tourism, aviation, events, retail, construction, healthcare, education, and business services. Doha is modern, safe, and highly international, with excellent shopping, restaurants, museums, beaches, desert excursions, and major sporting and cultural events. Local culture is influenced by Islamic traditions, so modest dress, respectful behavior, and awareness of Ramadan customs are important. Most expatriates live in furnished apartments or residential compounds, and employers may provide accommodation or an allowance, transport, medical insurance, and annual flights. Employees generally need an employer-sponsored work residence permit, with medical checks and document attestation commonly required. Before relocating, candidates should confirm the complete benefits package, probation terms, housing arrangements, working hours, leave policy, and family sponsorship provisions.