The Telecommunication Agent manages the hotel telephone exchange, answers and transfers internal and external calls, takes messages, handles guest requests, and communicates with relevant departments. Candidates should have strong spoken English, a pleasant telephone manner, good listening and organizational skills, and basic computer knowledge. Previous experience in hotel telecommunications, reception, or customer service is preferred. Knowledge of additional languages and familiarity with hotel systems are advantageous. The role requires professionalism, confidentiality, patience, accurate message handling, and the ability to remain calm while managing multiple calls and urgent guest needs. Flexibility to work rotating shifts, weekends, and public holidays is expected.
Rixos Premium Dubai JBR is an upscale lifestyle resort located in Dubai’s popular Jumeirah Beach Residence area. The property combines luxury accommodation, restaurants, beach and pool facilities, entertainment, and event spaces, serving leisure travelers, families, groups, and business guests. It operates under the Rixos brand, which is part of Accor’s international hospitality portfolio. The hotel environment is multicultural and service-focused, with employees expected to deliver warm, attentive, and efficient guest experiences. Team members may benefit from structured hotel training, international brand standards, staff facilities, and opportunities to develop within Accor and its wider network. Working at the resort generally involves shift-based schedules and close cooperation between front office, housekeeping, food and beverage, engineering, and guest relations teams.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering particularly strong opportunities in hotels, tourism, restaurants, retail, aviation, and events. The culture blends Islamic traditions with a highly international expatriate lifestyle. English is widely used at work, while Arabic is the official language. Dubai offers modern housing, beaches, shopping, nightlife, public transport, and year-round sunshine, although summers are extremely hot. Hospitality employees commonly receive employer-sponsored work visas, medical insurance, transport, meals, and sometimes shared accommodation. Employers usually arrange the residence process after a formal offer and medical examination; working on a tourist visa is not permitted. Relocation costs, deposits, and living expenses should be considered carefully. Respect for local customs, modest behavior in public places, and awareness of Ramadan practices are important. Salaries are generally tax-free on personal income, but rent and lifestyle costs can be high.
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