The Reservations Agent manages guest room reservations, amendments, cancellations and enquiries through telephone, email and booking systems. Candidates should have hospitality or reservations experience, strong English communication skills, good computer literacy and excellent attention to detail. Knowledge of Opera or similar property-management systems is advantageous. The role requires a professional, courteous manner, accurate rate and availability handling, and the ability to promote room types, packages and hotel services. Candidates are expected to meet service standards, coordinate effectively with Front Office and Sales teams, protect guest information, and remain calm and helpful in a busy international hotel environment. Additional languages and experience with luxury hospitality are valuable.
Raffles Dubai is a luxury hotel in Dubai operated under Raffles Hotels & Resorts, part of Accor, one of the world's leading hospitality groups. Raffles is known for elegant properties, highly personalised service, spacious accommodation and discreet, refined guest experiences. The Dubai hotel combines the brand's classic style with modern Arabian influences and offers rooms, suites, restaurants, lounges, wellness facilities and extensive event services. As part of Accor, the property benefits from international training, career mobility and established operational standards. Employees typically work in a multicultural environment serving leisure travellers, business guests, VIPs and long-stay residents. Raffles places strong emphasis on genuine hospitality, attention to detail, teamwork and anticipating guest needs. The Reservations Agent supports the commercial and guest-service operation by helping convert enquiries into bookings while ensuring that every reservation is accurate and handled professionally.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest range of hospitality, retail, aviation, tourism and business opportunities. The culture blends Emirati traditions with a highly international population; modest dress, respectful behaviour and awareness of Islamic customs are important. Dubai offers a lively lifestyle with beaches, shopping, restaurants, desert activities and extensive public transport, although housing and schooling can be expensive. Employers commonly sponsor work visas, residence permits, medical checks and Emirates ID applications for overseas hires. Hospitality packages may include accommodation, transport, meals, insurance and annual airfare, but terms vary by employer. Candidates should verify the written offer, recruitment fees, working hours and benefits before travelling. English is widely used, while Arabic and other languages can improve employability. UAE summers are extremely hot, so indoor facilities and air-conditioned transport are central to daily life.
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