The Duty Manager supports the smooth daily operation of Novotel Rotorua Lakeside, acting as the senior on-duty contact for guests and hotel departments. Typical responsibilities include supervising front-office activities, handling arrivals and departures, resolving guest concerns, monitoring service standards, coordinating with housekeeping and maintenance, completing reports, and responding to emergencies. Candidates are generally expected to have hotel or customer-service experience, previous supervisory responsibility, strong communication and problem-solving skills, professional presentation, and confidence working independently. Familiarity with hotel systems, cash handling, health and safety procedures, and rotating shifts is advantageous. The role requires flexibility to work evenings, weekends, and public holidays, along with a genuine hospitality mindset and the legal right to work in New Zealand.
Novotel Rotorua Lakeside is a full-service hotel located near Lake Rotorua in the North Island of New Zealand. It is part of Accor, a global hospitality group operating hotels, resorts, and lifestyle properties across many international markets. The hotel serves leisure travellers, families, groups, and business guests visiting Rotorua for its geothermal attractions, Māori cultural experiences, outdoor activities, and events. Facilities typically include guest rooms, restaurants and bars, meeting spaces, wellness amenities, and guest services designed for both short and extended stays. Working for the property offers experience in an internationally recognised hotel environment, with opportunities to collaborate across departments and develop hospitality leadership skills. Accor also provides structured training, career mobility, and employee benefits that may vary by role, location, and employment conditions.
New Zealand offers hospitality, tourism, food and beverage, housekeeping, front office, engineering, healthcare, agriculture, construction, and technology opportunities, especially in Auckland, Wellington, Christchurch, Queenstown, Rotorua, and other visitor destinations. The country has a relaxed, outdoors-focused culture, with strong Māori and Pasifika influences and an emphasis on friendliness, fairness, and work-life balance. Lifestyle highlights include lakes, beaches, mountains, hiking, cycling, and a generally safe, clean environment, although housing and transport can be expensive in popular areas. Skilled workers may qualify for an Accredited Employer Work Visa when sponsored by an approved employer, while working-holiday visas are available to eligible nationalities and age groups. Applicants should confirm current rules through Immigration New Zealand. Relocating usually requires proof of funds, health and character checks, suitable accommodation, and a tax number. Rotorua offers a smaller-city lifestyle, lower costs than major centres, and strong tourism employment.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...