Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Relations Officer (Korean Speaking)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Officer will welcome guests, provide personalized assistance, handle inquiries and complaints, coordinate with hotel departments, and help ensure a smooth luxury guest experience. Korean fluency is a key requirement, along with strong English communication skills; additional languages are advantageous. Candidates should have experience in guest relations, front office, or luxury hospitality, excellent interpersonal and problem-solving abilities, professional presentation, and a service-focused attitude. Flexibility to work rotating shifts, weekends, and holidays is expected. Familiarity with hotel systems and knowledge of Manila attractions and local services would be helpful.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Fairmont Makati
Fairmont Makati is a luxury hotel located in Makati City, the Philippines’ leading business, shopping, and entertainment district. Part of Accor’s global luxury hospitality portfolio, the hotel offers refined accommodation, restaurants, lounges, meeting facilities, wellness services, and personalized guest experiences. Fairmont is known internationally for elegant properties, attentive service, and a strong tradition of hospitality. The Makati hotel serves business travelers, leisure guests, families, and visitors attending events in Metro Manila. Employees typically work in a multicultural environment and are expected to demonstrate professionalism, warmth, teamwork, and attention to detail. As part of Accor, Fairmont Makati may provide structured training, career development, employee benefits, and opportunities for mobility across the group’s international hotel network, subject to local policies and position requirements.