Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Candidates typically need hotel or hospitality experience, preferably in front office or guest relations, with supervisory experience in a luxury property. Strong English communication, leadership, decision-making, problem-solving, and organizational skills are expected. Familiarity with hotel systems such as Opera, standard operating procedures, and guest recovery practices is advantageous. The successful candidate should be professional, guest-focused, flexible with rotating shifts, and able to remain calm while managing multiple priorities. A relevant hospitality qualification and knowledge of local tourism standards may also be preferred.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Fairmont Makati
Fairmont Makati is a luxury hotel located in the heart of Makati, one of Metro Manila’s leading business, shopping, and entertainment districts. The property is part of Fairmont Hotels & Resorts, an international luxury hospitality brand operated by Accor. Fairmont Makati offers guest rooms and suites, restaurants and bars, meeting and event facilities, wellness services, and personalized guest experiences. The hotel serves business travelers, leisure guests, groups, and luxury clientele visiting the Philippines. As part of Accor, it provides employees with opportunities to work within a global hospitality network, access training and career development programs, and follow established standards for service, safety, and sustainability. Its location provides convenient access to major offices, malls, cultural attractions, and transport connections in Makati and wider Metro Manila.