Director of Rooms

Job Description

The Director of Rooms leads the hotel’s front office, housekeeping and guest-services operations, ensuring consistently high standards across the guest journey. Requirements typically include several years of senior rooms-division or hotel operations experience, strong knowledge of luxury hospitality, budgeting, forecasting, staffing and service-quality systems, plus excellent communication skills. The successful candidate is expected to coach and motivate teams, manage departmental performance, resolve guest concerns professionally and work closely with other hotel leaders. Experience with hotel property-management systems and a strong understanding of Australian hospitality standards would be advantageous. The role also calls for commercial awareness, sound decision-making and a genuine focus on creating memorable guest experiences.

Company Info

Mondrian Gold Coast is a design-led luxury hotel and lifestyle destination located in Burleigh Heads, one of the Gold Coast’s most popular coastal areas. The property is part of Mondrian, Ennismore’s creative hospitality brand, known for bold interiors, contemporary art, energetic restaurants and bars, and a strong connection to local culture. Mondrian Gold Coast offers accommodation, dining, wellness and event experiences aimed at both leisure travellers and the local community. As part of Accor’s global hospitality group, the hotel benefits from international systems, training, career mobility and loyalty-programme support while retaining a distinctive, personality-driven identity. Its teams are expected to deliver stylish, warm and highly personalised service in a fast-moving environment.

Destination Guide

Australia offers strong opportunities in hotels, resorts, restaurants, tourism, events, construction, healthcare and technology, particularly in major cities and coastal destinations such as the Gold Coast. Workplace culture is generally direct, practical and collaborative, with clear expectations around safety, fairness and work-life balance. The Gold Coast lifestyle combines beaches, outdoor activities, nightlife and a relaxed climate, although housing and transport costs can be significant. Visa options may include employer-sponsored visas, skilled visas, working-holiday arrangements or graduate pathways, depending on nationality, qualifications and occupation lists. Applicants should confirm requirements through the Australian Department of Home Affairs. Relocating usually involves arranging a visa, tax file number, bank account, health cover and suitable accommodation. International hotel experience and strong English communication can improve employment prospects.