The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services across front office and operational departments. Requirements typically include hotel management experience, strong knowledge of guest relations and front-office procedures, excellent English communication, and the ability to handle complaints and emergencies calmly. Experience with hotel systems such as Opera is advantageous. The successful candidate is expected to lead by example, coordinate effectively with department heads, maintain Pullman service standards, support team members, monitor guest satisfaction, and make confident operational decisions when senior management is unavailable. Flexibility for shifts, weekends, and public holidays is essential.
Pullman Dubai Jumeirah Lakes Towers – Hotel & Residence is part of Accor, a leading international hospitality group with hotels and resorts across many countries. Pullman is Accor’s upscale, business-oriented lifestyle brand, designed for modern travelers who value productivity, wellness, social spaces, and attentive service. The Dubai property combines hotel accommodation with residential facilities and serves business travelers, long-stay guests, families, and visitors exploring the city. Its location in Jumeirah Lakes Towers provides convenient access to Dubai’s business districts, restaurants, shopping areas, and transport connections. Employees typically work in a multicultural environment focused on guest satisfaction, operational quality, teamwork, and professional development. Accor also offers opportunities to build an international hospitality career through training, internal mobility, and experience across its broad portfolio of brands.
The United Arab Emirates is a dynamic Gulf destination with strong opportunities in hospitality, tourism, retail, aviation, finance, technology, and construction. Dubai offers an international lifestyle, modern public transport, beaches, desert activities, shopping, and a large expatriate community. The culture blends Islamic traditions with a highly global outlook, so respectful dress, professional conduct, and sensitivity during Ramadan are important. The climate is hot for much of the year, while winter is generally pleasant and ideal for outdoor activities. Most overseas employees require employer-sponsored residence and work visas; companies commonly arrange the permit, medical examination, Emirates ID, and related processing. Before relocating, candidates should confirm salary, accommodation or housing allowance, insurance, transport, annual leave, flights, and probation terms. Dubai is convenient but relatively expensive, especially for rent, so budgeting carefully is essential.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...