The Information Technology Manager oversees the hotel’s technology infrastructure, systems, cybersecurity, telecommunications, user support and IT operations. Candidates typically need a degree in information technology, computer science or a related field, along with several years of IT experience, preferably in a hotel or resort environment. Strong knowledge of networks, servers, property-management systems, point-of-sale systems and data protection is expected. The role requires leadership, troubleshooting ability, vendor-management skills and clear communication with both technical and non-technical colleagues. The successful candidate is expected to maintain reliable systems, protect guest and company information, support business operations, manage IT projects and ensure compliance with Shangri-La standards.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, premium accommodation, restaurants, wellness facilities and distinctive local experiences. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila and other major destinations. The company places strong emphasis on guest satisfaction, service excellence, employee development, operational standards and responsible business practices. An Information Technology Manager supports these priorities by ensuring that hotel systems, communications, cybersecurity and digital services remain secure, efficient and dependable for guests and colleagues.
The Philippines offers IT opportunities in hotels, resorts, business-process outsourcing, finance, technology companies and government, with the strongest markets in Metro Manila, Cebu and Davao. Resort locations such as Boracay, Palawan, Bohol and Mactan provide a more relaxed lifestyle but may have fewer specialized technology roles and higher costs for imported goods. Filipino culture is generally warm, family-oriented and English-friendly, making workplace integration relatively accessible. Lifestyle options range from busy urban living to beach, diving and outdoor activities. Foreign nationals normally need an employer-sponsored work visa or permit, while Filipino citizens can work without immigration restrictions. Relocating usually involves securing a contract, confirming accommodation, arranging health insurance and checking tax obligations. Costs vary widely by island, and transportation and internet reliability should be reviewed before accepting a resort-based position.
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