The Service Manager – F&B is expected to oversee daily food and beverage operations, maintain high service standards, support outlet performance and ensure an excellent guest experience. Candidates should have several years of experience in hotel or restaurant operations, preferably in an international luxury property, with strong knowledge of food and beverage service, staff supervision, hygiene standards and guest relations. Good communication, leadership, organisational and problem-solving skills are essential. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to train colleagues, manage operational challenges and meet departmental targets.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian service, refined accommodation and high-quality dining experiences. The group operates hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Shangri-La properties typically offer rooms and suites, restaurants, bars, meeting facilities, wellness services and leisure amenities. The company places strong emphasis on genuine hospitality, staff development, cultural awareness and personalised guest service. In Malaysia, Shangri-La has established properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu, serving business travellers, leisure guests, families and events. Working for the group generally provides exposure to international hotel standards, structured training and opportunities for career progression within a global hospitality organisation.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail and corporate services. Island and coastal destinations such as Langkawi, Penang, Pangkor, Tioman and parts of Sabah are popular for hospitality careers, while Kuala Lumpur provides the broadest range of professional roles. Malaysian culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with excellent food and generally friendly communities. Lifestyle varies from relaxed beach living to busy city life; costs are usually moderate, although resort islands can be more expensive. Foreign employees normally need an employment pass sponsored by the employer, and should not begin work before approval. Employers commonly assist with permits, accommodation or relocation arrangements, but this should be confirmed in the offer. Candidates should check passport validity, medical requirements, tax obligations and local employment conditions before relocating.
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