Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes in line with Shangri-La’s service standards and business objectives. Typical requirements include a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel operations experience. The successful candidate should be confident delivering workshops, conducting training needs analyses, maintaining learning records and supporting performance development. Strong communication, presentation and organisational skills are essential, along with proficiency in English and familiarity with Malaysian workplace practices. The role requires a polished, approachable and service-focused professional who can work with colleagues at all levels and encourage a culture of continuous learning.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. Its portfolio includes hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La is known for warm Asian hospitality, high service standards and a strong emphasis on personalised guest experiences. In Malaysia, the group operates established properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria, offering careers across hotel operations, food and beverage, wellness, engineering, finance and corporate functions. The company generally promotes structured learning, internal development and opportunities to build an international hospitality career. A Training Manager supports this culture by helping colleagues develop the technical, service and leadership skills needed to deliver consistent guest experiences.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Penang and Langkawi provide island lifestyles with beaches, heritage areas, diverse food and a relaxed pace, while Kuala Lumpur offers broader corporate and hotel career options. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in tourism and business. Living costs vary; island locations can be more expensive for housing, while public transport and everyday services are generally accessible. Foreign nationals normally require an employer-sponsored employment pass, and the employer usually handles the application after an offer is accepted. Candidates should confirm eligibility, contract benefits, accommodation, insurance and relocation support before moving. Malaysia’s tropical climate is warm and humid year-round, with monsoon conditions varying by coast, so prospective residents should plan accordingly.