The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, provides menus, coordinates table turnover and supports smooth front-of-house operations at Big Bay Cafe. Candidates should have a friendly, polished manner, strong communication and customer-service skills, and the ability to remain calm during busy periods. Previous experience in a hotel or restaurant is preferred, along with good English; Cantonese and other languages are advantageous. The role requires flexibility to work shifts, weekends and public holidays, attention to detail, professional grooming and close teamwork with restaurant colleagues.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group operates under a service culture focused on warm Asian hospitality, personalized guest care and high standards in accommodation, dining and wellness. In Hong Kong, Shangri-La properties serve business and leisure travelers and offer restaurants, event facilities and premium guest services. Employees typically work in multicultural teams and may receive benefits such as staff meals, training, uniform support and hotel-related discounts, depending on the property and employment contract. The company places emphasis on service excellence, professionalism, teamwork and opportunities for career development within the wider hospitality network.
Hong Kong is a dynamic coastal city made up of Hong Kong Island, Kowloon and the New Territories, with many smaller islands nearby. Hospitality, retail, finance, technology, healthcare and education provide strong employment opportunities, although competition and living costs are high. The culture blends Cantonese traditions with international influences; English is widely used in business and hotels, while Cantonese is valuable for customer-facing roles. Life is fast-paced, well connected and diverse, with excellent public transport, shopping, restaurants, hiking and beaches. Foreign employees normally need an approved employment visa before starting work, and the employer generally sponsors the application under the relevant employment scheme. Applicants should confirm salary, accommodation, medical coverage, work hours and visa support directly with Shangri-La. Shared housing is common because rents are expensive.
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