The Service Manager – Front Office (Duty Manager) oversees daily front-office operations, ensuring smooth arrivals, departures, guest requests, billing support and effective coordination with other departments. Candidates should have a diploma or degree in hotel management, hospitality or a related field, together with several years of front-office experience, preferably in an upscale or international hotel. Strong leadership, communication and problem-solving skills are essential, as is confidence in handling guest complaints and operational emergencies. The role requires professional English, attention to detail, a guest-focused attitude and the flexibility to work shifts, weekends and public holidays. Shangri-La will expect the successful candidate to maintain service standards, coach colleagues and represent the hotel professionally at all times.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for warm Asian hospitality, high-quality accommodation, destination dining, wellness facilities and attentive guest service. In Sri Lanka, Shangri-La operates prominent properties including Shangri-La Colombo and Shangri-La Hambantota, offering accommodation, restaurants, meeting facilities and resort experiences. Employees typically work in a structured international environment with opportunities to develop hospitality, leadership and operational skills. Service standards, cultural awareness, teamwork and genuine care for guests are central to the company's operating philosophy.
Sri Lanka offers hospitality opportunities in Colombo, Galle, Bentota, Kandy, Hambantota and other tourist areas, particularly in hotels, resorts, restaurants, travel services and wellness. The culture combines Sinhalese, Tamil, Muslim and colonial influences, with strong traditions of family, religion, festivals and warm guest hospitality. Lifestyle costs are generally lower than in many international destinations, although Colombo is more expensive than regional towns. The island provides beaches, wildlife parks, mountains, tea country and historic cities, with a tropical climate and varied regional weather. Foreign workers normally need an employer-sponsored work visa or residence approval arranged with Sri Lankan authorities before starting employment; requirements can change, so official guidance should be checked. Relocating employees should confirm accommodation, meals, transport, medical cover, service charge, tax and return-travel benefits in the employment contract.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...