The Assistant HR Manager or HR Supervisor supports the hotel’s human resources operation, including recruitment, onboarding, employee relations, training coordination, performance management, payroll administration, policy implementation and compliance with Indonesian employment regulations. Candidates are generally expected to have a degree or diploma in human resources, business administration or hospitality, together with several years of hotel HR experience. Strong communication, interpersonal and organisational skills are essential, as is familiarity with Indonesian labour law and HR systems. Experience in an international luxury hotel, English proficiency and the ability to handle confidential matters professionally would be advantageous. The role requires a hands-on, service-oriented leader who can support colleagues while maintaining Shangri-La’s standards.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other markets. The group is known for its emphasis on personalised service, warm Asian hospitality and high-quality guest experiences. Its Indonesian properties employ teams across hotel operations, food and beverage, wellness, engineering, finance and human resources. Working for Shangri-La generally offers exposure to international service standards, structured training and opportunities for career development within a global hotel network. Benefits vary by property and may include meals, uniforms, service charge, medical coverage, staff accommodation or transport, and discounted stays. The exact package depends on the Indonesian location, level of responsibility and employment contract.
Indonesia offers diverse opportunities in luxury hotels, resorts, restaurants, tourism, wellness and travel services. Bali is the most internationally oriented destination, while Java, Lombok, the Riau Islands and eastern islands offer growing resort and hospitality markets. Local culture values respect, community, modesty and religious traditions; workplaces are generally collaborative and multilingual. Lifestyle ranges from busy urban living in Jakarta to relaxed beach communities in Bali or Lombok, with lower living costs outside major city centres. Foreign employees normally need employer sponsorship and an appropriate work permit, commonly linked with a KITAS, before starting work. Requirements, fees and permitted activities can change, so candidates should confirm arrangements with the employer and Indonesian immigration authorities. Relocation planning should include accommodation, health insurance, transport, taxes and adapting to local customs.
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