The Valet Coordinator coordinates hotel laundry and garment-care services, acting as the link between guests, housekeeping, the laundry team and external providers. Typical duties include receiving and recording laundry items, checking quality and delivery times, arranging pressing or dry-cleaning requests, updating billing information, handling guest enquiries and resolving service issues. Candidates should have hotel, laundry, housekeeping or customer-service experience, strong attention to detail and good organisational skills. Clear spoken English and Cantonese are generally expected in Hong Kong; Mandarin is an advantage. The role requires a polished, service-minded approach, accurate record-keeping, teamwork, flexibility for shifts and the ability to remain calm while managing urgent guest requests.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for personalised service, refined accommodation, restaurants, wellness facilities and strong attention to local culture. The group operates under a service philosophy centred on genuine care and creating memorable guest experiences. Shangri-La Hotels Hong Kong includes established luxury properties such as Island Shangri-La and Kowloon Shangri-La, serving international travellers, business guests, residents and major events. Employees typically work in a multicultural environment with structured hotel operations, professional grooming standards and opportunities to develop careers across guest services, rooms, food and beverage and corporate functions.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology and international business. The culture blends Cantonese traditions, Chinese festivals and global influences, with English widely used in professional and hospitality settings. Life is fast-paced and convenient, with excellent public transport, diverse food, hiking trails, beaches and vibrant arts and nightlife. Housing is expensive, so many newcomers share accommodation or live in districts outside Central. Most overseas employees need an employment visa sponsored by a Hong Kong employer; approval normally depends on a confirmed job, suitable qualifications or experience and proof that the role cannot easily be filled locally. Dependants may usually apply for accompanying visas. New arrivals should arrange a Hong Kong identity card, local bank account, medical coverage and tax registration. Weather is humid and subtropical, with hot summers and occasional typhoons.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...